This article covers the steps to cancel your Microsoft subscriptions such as free trials, Xbox Live and Microsoft 365. To cancel your Microsoft subscription. Go to Services & subscriptions and sign in with the Microsoft account you used to purchase your subscription. Find your subscription and select Manage. If you're the Microsoft 365 admin of an Office for business plan, users in your organization can only install Office using the steps in this topic as long as your plan includes the desktop version of Office, and you've assigned the user a license and given them permission to install Office (Manage software download settings in Microsoft 365). Microsoft 365 and Office 365 are cloud-based services designed to help meet your organization's needs for robust security, reliability, and user productivity. The articles in this library provide detailed descriptions of the services and features that are available with Microsoft 365 and Office 365.
With a subscription to Microsoft 365 Family or Microsoft 365 Personal, you get premium productivity apps, extra cloud storage, advanced security, and more, all in one convenient subscription: Latest premium apps, like Word, Excel, and PowerPoint. Intelligent and secure email. Microsoft 365 is the new brand for the paid service that replaces Office 365. While the service has a new marketing name, you are still getting the same apps available with Office.
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This article covers the steps to cancel your Microsoft subscriptions such as free trials, Xbox Live and Microsoft 365.
Tip: If your payment is past-due, you can cancel the subscription immediately. Once you cancel, you won't be charged for the past-due amount.
To cancel your Microsoft subscription
Go to Services & subscriptions and sign in with the Microsoft account you used to purchase your subscription.
Find your subscription and select Manage. If you see Turn on recurring billing instead of Manage, skip to the Troubleshooting section - otherwise proceed to step 3.
On the next page, select Cancel or Upgrade or Cancel, depending on your subscription type.
Follow the instructions on the page to proceed with cancellation.
Note: In Israel, you have the right to cancel any subscription that has recurring billing with immediate effect and receive a prorated refund. For more info, see Cancel a Microsoft subscription in Israel.
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Troubleshoot issues if you can't cancel your subscription
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If you don't see Manage on your Services & subscriptions page, or can't cancel or turn off recurring billing, try the following:
Make sure you're signed into the Microsoft account you used when purchasing your subscription.
If you see Turn on recurring billing instead of Manage, your subscription will expire at the date shown for your subscription and you don't need to do anything else. To see details about your subscription, select Manage under the name of your subscription.
Check if a payment method needs to be updated. If it does, we'll let you know when you arrive at Services & subscriptions. To fix any issues, go to Payment options.
To see our complete cancellation policy, see Microsoft Store Terms of Sale.